Do you have a question? About a smoothing brush? About your order? Here is the list of questions you often ask us, just search for your question here to get an answer. If this one does not appear, we invite you to write us here, we will answer you within 24 hours.
Using MadameParis straighteners
We offer a variety of straighteners to best meet each woman’s needs. Whether you have frizzy, very long, slightly wavy hair or want to create curls with your straightener, we have the right product for your beauty routine.
You can adjust the temperature by pressing the + and – buttons. Wait a few seconds for the straightener to reach the right temperature.
Yes, you can use the straighteners abroad, there will be no Voltage problem. The plugs on MadameParis products are type C (the most common in France), you may need an adapter depending on the country you are going to.
Yes, MadameParis straighteners will automatically turn off after 60 minutes of non-use.
Yes, MadameParis straighteners can be used on colour-treated/straightened hair. They are also suitable for natural wigs or extensions.
Straightening lasts at least all day, but can last up to 2/3 days with a few touch-ups.
A steam straightener is longer, heavier and more complex to use. The main advantage of steam is that it keeps hair moisturized and shiny while straightening. Thanks to the infrared technology of the Nina and Ella straighteners, you’ll also keep your hair shiny and silky.
Yes, you can use MadameParis straighteners on slightly damp hair. The most effective way is to use them on dry hair.
Ella and Nina straighteners are best suited for curly hair, thanks to infrared technology. However, Ella is best suited for curly hair thanks to the wide plates.
All MadameParis products are equipped with a 2.5m cord.
It’s not necessarily necessary, but it may be advisable to keep the hair healthy.
Using MadameParis Straightening Hot Brushes
Each of our brushes corresponds to a different range. The new editions are easier to handle and more practical, especially with the automatic locking function to avoid the risk of temperature changes during smoothing.
| All types
|80°C – 230°C
| All types – Difficulty/thickness
|120 °C – 230 °C
|MCH Ionic heating
The choice of the MadameParis smoothing brush that you will acquire depends on several things. For example, the length of your hair, the type of hair (curly, wavy, fine, frizzy, thick, …), and of course how you will use our appliance. To help you choose the right straightening brush, here are our tips:
- Miracle: with this brush, you can achieve a natural and professional straightening on medium-long, long and thin hair.
- Lila: with its tighter bristles, the Lila brush is perfect if you have rather thick and difficult hair (curly, frizzy, frizzy), it allows a more precise passage on your lengths.
Be careful, this is a straightening brush, your hair will not pass between two ceramic plates as it does with a straightener. The result is not the same: the straightening is more natural and you keep your volume, in short your hair is not flattened.
In order for your smoothing brush to be effective on your hair, here are our tips:
- Use your brush on clean, perfectly dry hair.
- Let your brush warm up to the correct temperature for your hair.
- Detangle your hair with a regular brush or comb until you have no more knots.
- Apply a heat-protective conditioner to your lengths.
- Run the brush through your hair several times, separating it into several sections of hair to achieve an even and effective straightening.
Here are a few tips for a better result. First of all, make sure your hair is clean, dry and brushed when you straighten and that the brush temperature is appropriate for your hair type (you can refer to the instructions you received with your brush).
Then, for best results, use the brush on small strands of hair and don’t hesitate to pull the strand tight with your other hand.
Unlike a straightening iron, when you use a straightening brush to blow dry your hair, your hair doesn’t pass between two hot plates. So here, you get a natural, professional result that is close or identical to that achieved with a round brush and blow dryer. In order to obtain an excellent result, we invite you to follow our advice above.
It is perfectly possible to switch from Fahrenheit to Celsius on your MadameParis straightening brush, simply press the “+” and “-” buttons at the same time and see the value change on the screen.
This is a safety system that allows you not to change the temperature or inadvertently turn off the brush by unintentionally pressing a button when using it. To unlock the brush, quickly press the on/off button 3 times. You can now increase or decrease the temperature of the brush.
Absolutely not! We strongly advise against using our straightening brushes on wet hair. Why is this? Simply because it could burn and damage your hair. Let your hair air-dry or blow-dry it and then use one of our MadameParis brushes.
We use materials that protect against burns: the handles of MadameParis brushes do not heat up and the bristles are protected so that they do not come into direct contact with your scalp and burn you. It is important to adapt the temperature of the straightening process to your hair, here is our advice:
They are above all smoothing brushes, they will not be optimal for detangling hair. It is better to use the MadameParis flat brush.
Caring for MadameParis appliances
It is advisable to wait until your MadameParis appliance has cooled down before bending the power cord. We recommend that you bend it as you did when you received your brush / straightener. By avoiding hanging your appliance by its cord or wrapping it around your hand or the body of your appliance, you avoid premature damage to the power cord.
To clean your straightener or smoothing brush, we advise you to use a clean, damp cloth. Please note that you should never run your appliance under water!
Delivery, return, payment
We wish to offer you quality products while giving you peace of mind and serenity. All MadameParis brand products have a 5-year warranty from the date of receipt. You don’t need an invoice, just keep your order number and register here. The MadameParis warranty is valid for any manufacturing or labor defect. MadameParis reserves the right to refuse your return / refund if it does not comply with the terms, or to replace the product concerned by the return.
If your device is faulty due to misuse on your part, we will not be able to pay for the damage caused. Please follow the instructions for use contained in the manual and in the “maintenance” section.
Are you experiencing a problem with your MadameParis device? In order to make your warranty work if necessary, we invite you to keep an original proof of purchase, it will be requested. You must then come back to us by filling out the return form on this page.
Like all warranties, the MadameParis warranty has exclusions. In fact, the guarantee does not take into account :
Normal wear and tear of the brush,
Accidents due to incorrect handling or failure to follow the instructions and advice for use supplied with the product,
The modification of products by a person or company other than MadameParis.
Please note that in order to make your warranty work, you must provide us with original proof of purchase, and therefore the warranty does not work on products purchased your from a non-authorised distributor (Amazon, Fnac, Darty, cDiscount).
If you are not satisfied with your MadameParis product and would like to make a return, all you need is proof of purchase and your order information and fill out the form on this page: return request.
Attention, we ask you to send us a video of the connected brush showing us the problem you encounter when requesting a return.
Unfortunately this is a problem that can occur with transporters! If you have any questions about a damaged package, you can turn to our team . They will try to find a quick and efficient solution to your situation.
If you need an invoice when you purchase your brush, please contact our customer service with your billing address (this may be different from the delivery address). Our team will then get back to you as soon as possible with your document.
Invoices are not useful to make the warranty work, only your order number is important. Please only ask for an invoice if you need it for professional reasons.
Unfortunately, our brand does not provide a spare parts or repair service. In order to satisfy you and to meet all our quality requirements, we favour the replacement of your MadameParis appliances.