If you encounter a problem with one of our products or if you are not satisfied, you can contact our customer service at the following address:
If you have placed an order with AMAZON :
You have 30 days to return, reorder or get a full refund. To do so, go to the tab “your account” then “your orders” and follow the instructions on the screen. MadameParis will not intervene in any way during this 30-day period.
For orders on any other platforms :
Concerning technical problems, in accordance with our guarantee policy, it is possible to have the after-sales service intervene within 2 years (5 years for orders done on www.madameparis.fr/en/) from the date of order. Please write to us at the e-mail address given above, specifying your order number and attaching a photo or video of the problem.
Regarding the exercise of your right of withdrawal, it is only valid for 14 days from the date of purchase. Please write to us at the address given above.